Terms of Service

The agreement for using Pactlyra, including customer responsibilities, billing, evidence limits and service boundaries.

The agreement

These Terms govern access to Pactlyra's website, customer workspace, APIs and related services. “Pactlyra”, “we” and “us” mean the service operator identified as the merchant on your checkout receipt, invoice or order form. If you accept an order form or enterprise agreement with different terms, that signed agreement controls to the extent of a conflict.

By creating an account, subscribing, using a customer workspace or accepting an order form, you agree to these Terms and acknowledge the Privacy Notice. You must be at least 18 and able to enter a binding contract. If you act for an organisation, you confirm that you have authority to bind it.

What Pactlyra provides

Pactlyra provides document preparation, routing, electronic-signature, evidence, verification, workflow, API and related services to the extent shown as available in the product. Roadmap descriptions, previews and features marked “In build” are not part of the purchased service. A signer can act through a signing link without creating a customer account.

Pactlyra records actions and produces evidence, but it does not provide legal advice, decide whether a person had authority, guarantee enforceability in a particular jurisdiction, notarise documents or provide an EU qualified electronic signature. You must decide whether electronic signatures are suitable for the document, parties and law involved. Do not use Pactlyra where law, a regulator or a counterparty requires a wet-ink signature, notarisation, qualified trust service or other formality Pactlyra does not provide.

Customer responsibilities

You are responsible for your account security, workspace members, documents, recipient details, instructions, lawful basis, required notices, electronic-record consent and the accuracy of information you submit. You must obtain all rights needed for Pactlyra to process customer content and must not misrepresent a person's identity, role, approval or signature.

You must not use the service to break law; deceive, harass or impersonate; send spam; infringe rights; distribute malware; probe or bypass security; access another workspace; expose credentials or signing links; process prohibited export-controlled or sanctioned activity; or submit material you are not authorised to use. You must not rely on Pactlyra for emergency services, life-safety decisions or a legal formality the product does not support.

Customer content and evidence

You retain ownership of customer content. You give Pactlyra a limited, non-exclusive right to host, copy, transmit, scan, transform and display that content only as necessary to provide, secure and support the service, follow your configured integrations and comply with law.

Audit events and evidence packages describe what Pactlyra observed. Hashes and certificates can help detect changes, but they do not independently prove identity, authority, voluntariness, legal validity or that no external event occurred. Keep downloaded executed documents and evidence packages with your own records.

Accounts, APIs and integrations

Keep passwords, sessions, API keys, webhook secrets and signing links confidential. Notify Pactlyra promptly if a credential may be compromised. You are responsible for activity performed through credentials issued to your workspace until they are revoked or Pactlyra is notified.

Third-party services and customer-configured webhooks or storage are governed by their own terms. Pactlyra is not responsible for a third party's service, availability or changes, but remains responsible for its own obligations concerning subprocessors listed in the Subprocessor List.

Plans, billing and cancellation

Current plan features and prices appear on the Pricing page or an order form. Subscription fees are charged in advance through Stripe for the selected billing period and renew until cancelled. Usage, overage, taxes and enterprise charges are applied only as disclosed at checkout, in the product or in an order form. Stripe—not Pactlyra—collects complete card details.

You may cancel future renewal through the billing portal or by contacting Pactlyra. Cancellation takes effect at the end of the paid period unless the product or order says otherwise. Fees already paid are non-refundable except where required by law or expressly stated in an order. Failure to pay may suspend new sending while preserving access required to retrieve existing evidence, subject to security and law.

Enterprise scope, recurring price, usage treatment, support, retention, integrations and governance controls are the terms shown in the accepted order. A proposal or contact request is not a subscription until the customer accepts the Stripe-hosted subscription or a signed order form.

Availability and changes

Pactlyra may maintain, secure, improve or discontinue features. We will use reasonable care to avoid materially reducing a paid service during its current term and will provide notice where reasonably practicable. No service-level commitment applies unless it appears in an enterprise order.

We may suspend access where reasonably necessary to address security, unlawful use, material breach, non-payment or harm to the service or another person. We will limit a suspension to what is reasonably necessary and provide notice when lawful and practicable.

Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available”. Pactlyra disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement. Pactlyra does not warrant uninterrupted operation, universal legal validity, a particular business outcome or that every defect will be corrected. Rights that cannot legally be excluded remain unaffected.

Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or loss of profit, revenue, goodwill or data, arising from the service. Pactlyra's aggregate liability arising from the service will not exceed the fees the customer paid for it during the twelve months before the event giving rise to the claim. These limits do not apply where law forbids them, or to fraud, wilful misconduct or liabilities that cannot lawfully be limited.

You are responsible for claims arising from customer content, unlawful instructions, lack of authority or your breach of these Terms, and will indemnify Pactlyra to the extent permitted by law. Pactlyra remains responsible for claims arising from its own infringement, wilful misconduct or breach of these Terms.

Ending use and resolving issues

You may stop using the service and cancel a subscription. Before closing a workspace, export documents and evidence you need. The current product does not yet provide a complete self-service deletion workflow; the Retention Policy states what remains and how to request review.

Contact [email protected] before filing a claim so the parties can try to resolve it informally. Mandatory consumer protections and any court that has jurisdiction under applicable law are not displaced. These Terms do not invent a governing jurisdiction where the contracting operator has not identified one in checkout, an invoice or an order form.

Changes to these Terms

We may update these Terms for legal, security or product reasons. Material changes will apply prospectively and will be notified through the service or account email where reasonably practicable. Continued use after an effective date means acceptance, unless applicable law requires another form of consent.

Effective and last updated 2026-09-21. These pages describe Pactlyra's current production practices. Contact [email protected] with questions or rights requests.